Job Description:


Job Title: Customer Service Supervisor

Industry: Outsourcing, HR

Employment type: Full Time

Experience: 4-7 years

Salary: AED 4,000-4,500 + Employment Visa + Medical Insurance

Company: Emirates Consulting Group

Location: Dubai


1. Operates as the point of contact for assigned customers to provide excellent customer service

2. Develops and maintains long-term relationships with accounts

3. Makes sure clients receive requested products and services in a timely fashion

4. Communicates client needs and demands to employer company

5. Forecasts and tracks client account metrics

6. Coordinate with staff members working on the same account to ensure consistent and excellent client service

7. Collaborates with sales team to reach prospective clients

8. Service multiple clients concurrently, often meeting deadlines

9. Keep records of client transactions

10. Account Manager Skills and Qualifications:

11. Account Management Experience, Client-Focused

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